Status screen

The status screen is a public-facing display that shows current queue numbers being served. Hang it above the service area on a TV or monitor. When a queuer’s number comes up, they see it (and hear the chime) and walk over.

Without a status screen, queuers can still see their place via their phone, but the screen makes the experience feel more like a traditional ticket-and-display setup that queuers are used to.

Setting it up

1. Find the link. In Flowby admin, click Status page on the store’s home view (under the store logo). Open that link on whatever device drives the display: a Mac mini, an Apple TV with a browser, an old laptop, an iPad, or even a Smart TV’s built-in browser.

2. Pick the queues. Click the three dots in the top right of the status screen. Tick the queues that should appear on this display, untick the rest.

3. Go full-screen. F11 on a desktop browser, or fullscreen via the browser’s UI on a tablet. Hides the URL bar and gives the cleanest look.

4. Allow sound if the browser asks. The chime plays when staff press Next customer, drawing attention to the new number.

Per-screen queue selection

Multiple displays can use the same status-page link but show different queues. Click the three dots in the top right of the status screen to get a checklist of your queues; tick the ones to show on this particular display, untick the rest.

The selection is written into the URL, so each display can have its own bookmarked status-page link:

• A back-of-house screen can show only the workshop queue
• A front-of-house screen can show service + returns
• A queue manager’s wall display can show all queues at once

If you reload or reopen that same URL, the selection persists. If you open the base status-page link without the queue selection in the URL, you’ll need to pick the queues again.

One iPad or browser tab per screen

For permanent in-store displays, bookmark or pin the filtered URL after choosing queues. Power-cycling the device is fine as long as it reopens that same URL.

What’s shown

By default, the status screen shows:

• The store logo (see logo)
• For each selected queue: the queue’s display name, the now-serving number, and the live count of queuers waiting
• Queues that are closed are hidden automatically. Only open and closing queues appear

Sound on multi-screen setups

If you have multiple status screens visible from the same area, only enable sound on one. Otherwise you’ll get echoing chimes when a number is called.

Related

Open, closing, closed Why closed queues don't show on the screen.

Logo Brand the status screen.