Move back in the queue

The Move back button (visible in the queuer’s queue view) lets a queuer trade places with the next digital queuer behind them. Useful when a queuer’s turn is approaching but they’re not ready: still on a phone call, getting something out of the car, finishing a chat with another queuer.

The queuer stays in the queue and swaps queue numbers with the next digital queuer behind them.

How it works

1. Queuer taps Move back on their phone.
2. The two digital queuers swap queue numbers. The swap can cross manual tickets; their queue numbers stay unchanged.
3. The advancing queuer sees a message with their new queue number.
4. The dropping queuer keeps their queue session. No lost place at the bottom of the queue.

A queuer can tap Move back multiple times if they need more time, swapping with the next digital queuer behind them each time. The button remains visible when no swap is available, but their queue number will not change.

Limits

• Swaps with the next digital queue number. Any manual queue numbers between the two digital numbers stay unchanged.
• Requires a digital queuer behind them. Without one, the action cannot complete. There is no option to choose an arbitrary position in the queue.

The queuer doesn't lose their position permanently

Make sure queuers know that Move back is a temporary swap, not “give up your place”. Especially valuable when queuers are visibly stressed about their turn approaching. Most prefer the swap to leaving and rejoining.

Troubleshooting

Why has the queuer received a new queue number?

Their number can change if someone ahead of them used Move back. That queuer voluntarily swapped places with the next digital queuer behind them, so people behind that swap can move up and get a new number. This is also how queuers handle the case where their turn is approaching but they’re not ready.