What to do if the queuer doesn't have a mobile phone?
Two ways to serve a queuer who can't or won't use their phone.
Staff-issued. From the store’s queue view, click Manual number. A manual queue number is generated; tell the queuer the number verbally. The number stays visible in the queue view and is flagged as manual so staff know to call it out when it’s that queuer’s turn.
Self-service via kiosk. If you have a tablet kiosk set up, the queuer can press the manual-number button themselves. They take a number, remember it, and listen for it being called.
Related
Section titled “Related” Manual queue number The full feature, including how it shows in the queue view.
Kiosk Set up a tablet kiosk so queuers can self-serve.