Printer
Pair an iPad and a Star printer to hand out paper queue tickets.
The printer add-on turns a kiosk into a full deli-counter-style ticket dispenser: queuer taps the tablet, the printer prints a small paper ticket with their queue number and a QR code. They keep the ticket as their proof of place.
It’s the most accessible kiosk setup. Queuers who can’t or won’t use a phone get a tactile ticket they can hold onto.
What you need
Section titled “What you need”- An iPad (iOS only; Android tablets aren’t supported)
- A Star Micronics receipt printer (specific model required; ask Flowby support if unsure which to buy)
- The Flowby app from the App Store
- USB cable rated for iPad (the right socket on the printer; the printer has multiple USB inputs)
Setting it up
Section titled “Setting it up”-
Install the Flowby app on the iPad from the App Store and sign in with your store’s username and password.
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Wire it up. Plug the printer into power, switch it on. Connect the printer’s iPad-compatible USB socket to the iPad with the cable.
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Open the kiosk. In the Flowby app, tap Kiosk (under the logo on the home screen). Pick the queue or group this kiosk should handle.
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Enable the printer. Tick the Use printer box. The app searches for a connected printer.
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Pair. When the printer appears in the search results, tap Connect. If it doesn’t appear on the first try, tap search again.
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Enter the kiosk. Tap Enter kiosk to launch the customer-facing screen.
The iPad is now ready. Queuers tap Take queue number on screen; the printer prints a ticket with the number and a QR code linking back to their queue position (so queuers who do have a phone can also follow along online).
- Mount the iPad facing the queuer, with the printer just below or beside so the ticket comes out within easy reach.
- Lock the iPad with Guided Access to stop curious queuers from navigating away.
- Stock paper rolls. Out-of-paper is the most common kiosk failure. Keep a spare roll behind the counter.