Analytics
Drill into historical queue data by day, weekday and hour to plan staffing and tune your queues.
The Analytics tab in Flowby admin gives you historical visibility into your queues: how many queuers used them, what wait times look like, and when the rush happens. Use it to plan staffing, justify queue configuration changes, or just understand whether things are getting better.
Viewing the data
Section titled “Viewing the data”Go to Analytics in the store admin, pick a date range, and the dashboard shows:
- Queuers queued: split between digital queue numbers and manual ones
- SMS messages sent: how often queuers used the SMS notification
- Average wait time: the time from joining the queue to being served
The average wait time silently drops unusually long outliers (typically a forgotten queue or a queuer who left without anyone clicking) using a statistical method that adapts to your store’s own data, not a fixed time cutoff. There’s nothing to configure; it’s always on.
Three views over the same data
Section titled “Three views over the same data”The same numbers are presented at three planning horizons:
- Daily: totals per day; good for week-over-week trends
- Weekly: patterns across days of the week; helps with regular staffing
- Hourly: within-day rhythm; helps spot the busy windows
Filter by queue
Section titled “Filter by queue”By default, totals aggregate across every queue in the store. Use the queue filter at the top to drill into a specific one. Useful when you have a quiet queue and a busy one and only want to look at one of them.