Open, closing or closed queue
What each queue status means and how to use them.
A queue is always in one of three states:
| Status | New queuers can join? | Existing queuers stay? | Visible on status screen? |
|---|---|---|---|
| Open | Yes | Yes | Yes |
| Closing | No | Yes | Yes |
| Closed | No | No (queue is emptied) | No |
The status appears (and changes) at the top of the queue view in admin, to the right of the queue name.
When to use each
Section titled “When to use each”Open is the normal state. Queuers can join, you can serve them.
Closing is the right pre-shutdown state. Use it when you’re approaching closing time or end of staff shift: it freezes the line at its current size so you can serve out everyone already in queue without new arrivals piling on.
Closed is for outside opening hours or when the team behind that queue is unavailable. Anyone in line at the time of closing loses their place, so always step through Closing first if there are people in the queue.
If closing stops before queue cleanup finishes, the queue settings show Retry closing queue. Click it to finish clearing the queue before reopening it.
Emptying queues automatically
Section titled “Emptying queues automatically”In store Settings, Auto Empty Queues removes queue numbers at the hour you choose, using the store’s local time. It does not change the queue’s open, closing or closed status.
If staff are still using the queues that day, the warning before the scheduled time offers Disable auto empty. That skips the upcoming clearing and resets afterward for the next day.