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flowby

v2.4.0

Release notes

All release notes

For queuers

  • Loading and reconnecting: queue pages offer a way to retry a failed connection and catch up after reconnecting, with improvements for Safari.
  • Keeping your ticket: reloading, returning with Back or reconnecting after a missed call keeps your original ticket and avoids creating another number.
  • Manual numbers: if converting a manual number fails, you can retry without getting stuck on a loading screen.
  • Printed QR codes: scanning a ticket after it has been called or cleared shows the applicable turn or thank-you screen.
  • SMS alerts: fixes prevent duplicate alerts from overlapping updates and check for notifications when people ahead leave the queue.
  • SMS after moving back: moving back while an alert is being prepared no longer consumes the reminder for your later position.
  • Changing SMS signup: failed attempts to save or remove a phone number can be retried, and a delayed save cannot restore a ticket that has already been removed.
  • Leaving and moving back: failed actions can be retried, repeated taps are ignored while an action is pending, and a retry cannot move the same ticket back twice.
  • Closed queues and errors: clearer messages explain when a queue is closed or something went wrong, and a join already in progress stops if the queue starts closing.
  • Group kiosks: your ticket keeps the selected queue's prefix, and the manual-number countdown starts when the number is ready.
  • Language choices: saved language preferences work with information-entry forms and remain selected when you return to a queue group.

For store admins

  • iOS app: this release requires iOS or iPadOS 15 or later and includes the queue-recovery and printing improvements below.
  • iOS startup: fixes the app closing immediately on iOS 27 while keeping support for iOS and iPadOS 15 or later.
  • Help center: find English and Swedish setup and daily-operation guides at flowby.io/help or through Support in the store app.
  • Status screens: choose a large single-queue view or a compact multi-queue view, test the sound and select which queues each display shows.
  • Branding: upload a store logo in Branding, and contact Flowby to enable custom colors and the option to hide Flowby's logo and links.
  • Queue groups: reorder queues directly in store administration to change their order for queuers.
  • Analytics: desktop views include waits by hour, CSV export and queue filters, with local-time grouping and improved date-range selection.
  • Analytics recovery: if part of the analytics page cannot load, the available data stays visible and you can retry.
  • Closing queues: public joins stop while a queue is closing, staff can still issue manual tickets, and interrupted closing can be retried before reopening.
  • Automatic clearing: Disable auto empty keeps the queue intact through that day's scheduled clearing and resets for the following day.
  • Kiosks: ticket creation shows a loading state and prevents duplicate manual tickets from repeated taps, with options for a manual-number-only button and a message on printed tickets.
  • Receipt printers: the updated Star integration remembers the selected connection and can find USB or network printers while Bluetooth is off.
  • Connection recovery: staff views show connection loss and recovery, and manual-ticket requests recover without creating duplicate tickets.
  • Signup: verification-email failures now leave a way to try again.